Human Resources Advice, Help, and Support
- Service available to: Faculty, Staff, Researchers, People Leaders
- Themes: Consulting, Help and Support, Professional Services
- Service Category: HR Professional Services
- Service Areas: HR Service Management, HR Consulting and Advising
Description of Service
This service provides all faculty, staff, and researchers with access to human resources advice, help, and support when they have questions related to their individual employment at the university or in their role as a People Leader. ConnectionPoint serves as the primary point of contact for the university community seeking employment-related advice, help, and support. Specialized human resources advice, guidance, and support for People Leaders is available from the HR Strategic Business Advisors (login required).
ConnectionPoint service includes:
- Gathering information related to the request and providing potential next steps.
- Responding to individual employment-related requests including questions regarding benefits and leaves.
- Providing support for workforce administration (i.e. job posting and recruitment, hire and onboarding services, separation and offboarding services)
- Directing requests to alternate support channels when necessary.
Service is provided through phone, walk-ins, email, and the help and services portal (login required).
HR Strategic Business Advisors (SBAs) services include:
- Guidance, support, and strategic advice to deans, department heads and other people leaders in a college, school or unit (or a cluster of colleges, schools or units).
- Assistance to develop and implement people-focused solutions that achieve the unit’s priorities and outcomes.
Access
Faculty, staff, and researchers can request advice, help, and support from ConnectionPoint using the following methods:
- Submit an Online Request through PAWS (Apps and Services -> Administrative -> ConnectionPoint):
Log in to PAWS - Phone: 306-966-2000 or 844-697-4865 to leave a voicemail
- In-Person Support:
- Access our new Request Virtual One-on-one Support eForm (login required)
- Please note: ConnectionPoint Agents are currently working remotely and our Arts location is closed at this time
Arts Building, Room 258
Monday to Friday, 9:00 am to 4:00 pm (closed noon to 1:00 pm)
Specialized human resources advice, guidance, and support is available from the HR Strategic Business Advisors (login required).
Availability of Support
Core Hours: 8:00 am–4:30 pm Monday to Friday
After Hours: N/A
Service Standards
- Service Level Agreements (SLAs) have been added to select ConnectionPoint eForms. Processing start dates for eForms are available in the ConnectionPoint channel in PAWS.
Service Exclusions, Limitations, and Restrictions
- Electronic job submission entry and validation services applies to hires and terminations of CUPE 1975, CUPE 3287, ASPA, exempt, faculty and senior administration employees.
Service Charges
- There are no charges associated with using human resources advice, help, and support services.
Additional Resources
- People and Benefits section of the Knowledge Base (login required)
- Request an Employment Verification Letter form (login required)
- Extend a Term form (login required)
- Correct an EJS (login required)
- Correct a Transaction (Pay and Benefits) (login required)
- Who is my HR SBA? (login required)
- What is a Strategic Business Advisor (SBA)? (login required)
- How can I provide feedback to ConnectionPoint? (login required)