Service Classifications - Service Catalogue | University of Saskatchewan

Core Services

Basic services available to all guided by service standards.
Essential services for effective operations of the university.
Service unit best placed to plan and budget for service.
Resource allocation funded – no internal labour fees to resource allocation customers.
“Hard” costs (e.g. materials, supplies, external service providers) flow to customer unless a funding allocation has been provided.
Fees are charged for capital, ancillary, and external funding sources.

Specific to certain colleges/units.
Essential for unit-specific operations.
Service unit and customer may need to work together to plan, budget, and determine funding for service.
Service demand is variable and inconsistent; “over and above” a standard service.
Fees may or may not be charged to ensure alignment with principles.

Not essential - A program/ service enhancement.
Generally college/unit driven and service unit is not resourced to plan and budget for service.
Fees necessary to regulate demand and ensure resource allocation funding is focused on core services.
Rationale for the charge and amount can be readily communicated and understood.

Alignment with the university mission
Focused on institutional benefit vs. individual benefit
Equitable access to essential or core services
Effective, accountable, and proactive service delivery
Financial sustainability (e.g. prudent use of resources, manage service demand, impact on decision making, retention of external revenue)
Alignment with resource allocation principles
Transparency of service offerings and associated cost - rationale, process, and outcomes of decisions are communicated clearly
Administrative efficiency (reduced complexity, materiality, consistency)