Core Services

  • Basic services available to all guided by service standards.
  • Essential services for effective operations of the university.
  • Service unit best placed to plan and budget for service.
  • Resource allocation funded – no internal labour fees to resource allocation customers.
  • “Hard” costs (e.g. materials, supplies, external service providers) flow to customer unless a funding allocation has been provided.
  • Fees are charged for capital, ancillary, and external funding sources.

Supplemental Services

  • Specific to certain colleges/units.
  • Essential for unit-specific operations.
  • Service unit and customer may need to work together to plan, budget, and determine funding for service.
  • Service demand is variable and inconsistent; “over and above” a standard service.
  • Fees may or may not be charged to ensure alignment with principles.

Discretionary Services

  • Not essential - A program/ service enhancement.
  • Generally college/unit driven and service unit is not resourced to plan and budget for service.
  • Fees necessary to regulate demand and ensure resource allocation funding is focused on core services.
  • Rationale for the charge and amount can be readily communicated and understood.

Principles for Identifying Core Services

  • Alignment with the university mission
  • Focused on institutional benefit vs. individual benefit
  • Equitable access to essential or core services
  • Effective, accountable, and proactive service delivery
  • Financial sustainability (e.g. prudent use of resources, manage service demand, impact on decision making, retention of external revenue)
  • Alignment with resource allocation principles
  • Transparency of service offerings and associated cost - rationale, process, and outcomes of decisions are communicated clearly
  • Administrative efficiency (reduced complexity, materiality, consistency)