IT Procurement and Software Licensing
- Service available to: Faculty, Staff, Researchers
- Themes: Consulting, Help and Support, Software and Hardware
- Service Category: IT Professional Services
- Service Areas: IT Consulting and Advising, Enterprise Licensing
- Fees May Apply:
Description of Service
This service provides faculty, staff, and researchers with consultation and support for the acquisition of software and computer hardware.
For hardware, this service includes:
- Providing consultation and support for acquisition of standard and non-standard computer hardware including server and storage.
- Providing consultation and support for acquisition of portable audio-visual equipment and other items that hook up to computers (e.g. label printers).
- Facilitating warranty services for university-owned computer equipment.
- Facilitating copier and printer programs on campus.
- Managing device renewal programs.
For software, this service includes:
- Facilitating campus software agreements, such as the Microsoft Campus Agreement, Nuance products for PDF, Adobe products.
- Negotiating software licensing terms for the institution.
- Managing licenses for various research software (e.g. NVIVO, EndNote, SAS, SPSS licensing).
- Evaluating and assisting with the procurement of cloud-based services.
Access
Use the IT Requisition Consultation form (login required) to request consultation on buying computer hardware and/or software, or if you have questions on warranty services.
Licensed software is available for faculty, staff, and researchers to self-install through the Software Centre on university-managed computers. Learn how to install software using Software Centre (login required).
Use the Software Install Request (login required) form to request software installation on a university-owned and managed computer or device.
Availability of Support
Core Hours: 8:30 am–4:30 pm Monday to Friday
After Hours: N/A
Service Standards
- Service levels and support commitments are outlined in the ICT Core Services Service Level Agreement.
Service Exclusions, Limitations, and Restrictions
- This service can be used only for institutional purchases (i.e. requires a U of S CFOAPAL). For personal purchases, see the Technology section of the Retail Services website.
- Hardware and software used at the university need to be evaluated for:
- Alignment with currently supported technologies to ensure strategic fit and minimize duplication of services.
- Risk including data governance, privacy, system security, indemnity, liability and insurance.
- Support for the procurement of audio-visual equipment that needs to be mounted to walls is provided as part of the Renovations and Alterations service.
Service Charges
- Costs for all hardware and software products are paid for by the department unless they are covered under a centrally-funded program.
- Fees of $90/hr will be applied to initial setup and/or support of employee devices purchased outside of IT Requisitions.
- Units with existing setup fee agreements will be honoured per their MOUs.
Additional Resources
- Microsoft Advantage Program information in the knowledge base (login required)
- How do I install software using Software Center? (login required)
- How do I uninstall software using Software Center using Windows? (login required)
- How do I install software using Self Service for Apple computers? (login required)
- How do I uninstall software using Self Service for Apple Computers? (login required)
- How to install Adobe Acrobat Reader? (login required)
- How do I install Kofax (Nuance) Power PDF Advanced? (login required)
- IT Procurement and Licensing section of the Knowledge base (login required)
- What is considered an IT-related purchase? (login required)
- IT Requisitions