Academic Technologies IT Support
- Service available to: Faculty, Staff
- Themes: Help and Support, Teaching and Learning
- Service Category: Teaching and Learning Systems
- Service Areas: Learning Management, Assessment Systems and Learning Analytics, Academic Technology and Support, ePortfolio Management, Lecture Capture, Polling and Surveys, Instructional Technology and Design
- Fees May Apply:
Description of Service
This service provides faculty and staff with access to a wide range of academic technology-based services to support and enhance teaching and learning activities. This support service includes:
- A learning management system that supports online course content and a variety of course tools.
- A video management ecosystem that supports lecture capture, academic video creation, management, and distribution, video streaming and integration with the learning management system.
- Enabling digital exams and quizzes, as well as providing scanning for exams using Optical Mark Recognition (OMR) so that they can be processed electronically.
- Supporting classroom/course collaboration through virtual classrooms, meeting rooms, etc.
- Providing and maintaining fixed and portable multimedia equipment in centrally booked classrooms, theaters, etc.
- Emergency Classroom support via a call in help line.
- Documentation and instruction for all classrooms on campus.
- An ePortfolio for students to demonstrate, curate, and reflect on their learning.
- An Audience Response System to encourage active and social student engagement through interactive questions and polling.
- A student blogging platform available for reflection on learning, while encouraging social, interactive, and collaborative learning.
- An open textbook publishing network where instructors can create or adapt existing open textbooks and resources for use in courses while engaging and collaborating with students.
- Supporting the online delivery of the Student Learning Experience Questionnaire (SLEQ) teaching evaluation.
- Consulting and advising on the selection, implementation, integration, and use of Academic Technologies.
This service also facilitates the use of other technologies and services, such as web conferencing, in support of teaching and learning.
Access
Most services are enabled through self-service based role and course eligibility and are accessed through PAWS:
- For services accessed through PAWS:
Log in to PAWS
- For academic tool assistance, instructors and staff can visit:
How do I contact IT Support?
Academic Tool Support
Availability of Support
Core Hours: 8:00 am–5:00 pm Monday to Friday
After Hours: N/A
Service Standards
- Service levels and support commitments are outlined in the ICT Core Services Service Level Agreement.
Service Exclusions, Limitations, and Restrictions
- Course content is the responsibility of the college/unit/department.
- Teaching and learning support is provided by the Gwenna Moss Centre for Teaching and Learning.
Service Charges
- There are generally no charges associated with using the academic technologies service.
- Fees may apply for usage outside the standard academic technologies ecosystem.
- Support for legacy systems that are not part of the core service will have some associated charges.
Additional Resources