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Travel Request Support

  • Service available to: Faculty, Staff, Students, Researchers
  • Themes: Help and Support, Travel
  • Service Category: Procurement Management
  • Service Areas: Travel Management
  • Fees May Apply:

Description of Service

This service provides all faculty, staff, researchers, and students with travel request support for travel related to university business. A travel request must be completed in advance of all Out-of-Province travel and In-Province Tri-Agency funded travel and attached to the Expense Report when submitted.

This service provides support for travel-related activities, including:

  • Planning support for upcoming travel needs.
  • Providing pre-trip approval.
  • Managing the relationship with the university’s preferred travel provider.

More information about travelling for university business (login required) is located in the knowledge base.


Access

To create a travel request:

OR

  • Create a Travel Request in Concur through PAWS (Apps and Services -> Administrative -> Concur Travel and Expense):
    Log in to PAWS

Faculty, staff, researchers, and students can request travel request support from ConnectionPoint using the following methods:

  • Submit an Online Request through PAWS (Apps and Services -> Administrative -> ConnectionPoint):
    Log in to PAWS
  • Phone: 306-966-2000 or 844-697-4865 to leave a voicemail
  • In-Person Support:
  • Access our new Request Virtual One-on-one Support eForm (login required)
  • Please note: ConnectionPoint Agents are currently working remotely and our Arts location is closed at this time
    Arts Building, Room 258
    Monday to Friday, 9:00 am to 4:00 pm (closed noon to 1:00 pm)

Information about contacting the university’s preferred travel provider (login required), including their 7*24 Rescue Line, is available in the knowledge base.


Availability of Support

Core Hours: 8:00 am–4:30 pm Monday to Friday
After Hours: N/A


Service Standards

  • Service Level Agreements (SLAs) have been added to select ConnectionPoint eForms. Processing start dates for eForms are available in the ConnectionPoint channel in PAWS.
  • Processing times for requests submitted through Concur are different than those submitted through an eForm.

Service Exclusions, Limitations, and Restrictions

  • If arranging travel for a large group (e.g. student travel groups), contact ConnectionPoint to access dedicated group travel support.
  • Individuals with Huskie Athletics related travel enquiries should speak with a ConnectionPoint specialist (login required) or someone within the College of Kinesiology.

Service Charges

  • There are no services fees associated with travel arrangements booked in Concur. However, full service travel transactions done with our preferred travel vendor have the following service fees:
    • Air reservations (includes hotel and vehicle rental reservation for same trip) – $29.00 each + plus taxes
    • Exchanges, Refunds, Voids – $20.00 each + plus taxes
    • Hotel and vehicle rental only reservations – $7.00 each + plus taxes
    • 7/24 Emergency Service – *enquiry only* – $25.00 each + plus taxes
  • Units are responsible for travel costs, including any taxes and interest associated with overdue accounts.


Related Terms

Admin leave, Car rental, Concur, Conference, Direct Travel, Expense, Flight, Gas, Guest travel, Hotel, Meals, Per diem, Sabbatical, Study abroad, Travel, Travel agent, Travel request, Uniglobe, Vision